Client Story – A Terminal 20+ Years Old

We love hearing stories of clients and their positive experience using Total-Apps as their merchant account provider! We wanted to share a very unique and awesome story about a current client of ours – Power Technology.

Clement is a local success coach and the President of the Laguna Hills Chamber of Commerce. He has been with the same processor for nearly 20 years! That’s quite a long time. You can imagine the loyalty built over those years. And you can also imagine the frustration required for Clement to look at other options.

Several years ago, Clement started looking for a better rate and wanted a dedicated account representative that knew his business. That’s where Total-Apps came to play. We were able to save him 50% on his credit card processing fees, making Clement an extremely happy camper.

However, we came to learn that in those 20 years of being with his previous provider, Clement was never offered the ability to upgrade his terminal! He had been using the same terminal that was sent to him nearly 20 years ago!

Client Story - Old Terminal

Clement’s Old Terminal

The above picture shows how dated Clement’s original terminal was. We wanted to make sure we took care of the clutter, size, and overall unreliable nature of terminals this age.

Client Story - New Terminal

Clement’s New Terminal

His new terminal allows him to process payments securely, quickly, and gives him the ability to to avoid the clutter.

Being able to help our clients out in situations like this is why we do what we do. We’re all passionate about payment solutions, but we’re also passionate about improving the day-to-day business needs of our clients!