To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors.  We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.

Headquartered in Omaha, Nebraska, West processes billions of minutes in voice-related transactions every year.  Our employees are located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  And while our own client base is expansive, our focus is singular.  We specialize in the creation of solutions that cover every aspect of voice communication - uniquely applied to each industry, each market and each customer.

We deliver exceptional results to our clients through the following services:

• Conferencing and Collaboration - InterCall is the world's largest   conferencing and collaboration services provider helping companies stay connected with their internal teams, vendors, customers and partners.

• Public Safety - Intrado provides the core of the nation's 911 infrastructure, supporting over 200 million calls to 911 each year.

• Automated Services - West Interactive is a leading provider of hosted and managed automated customer contact solutions that help companies realize significant savings and increased customer satisfaction.

• Alerts and Notifications - Robust, multi-channel communications solutions that gives companies the power to easily deliver simultaneous real-time notifications to millions of people located anywhere in the world by voice, email, text or fax.

• Systems Integration and Consultation – SKT Business Communication Solutions, a leader in integrating voice, video, messaging and collaboration solutions, works with companies to plan and execute their Unified Communications and Collaboration initiatives.

• Facility-based Agents - West delivers customized customer care, customer acquisition and technical support solutions through agents based in facilities located stateside, near-shore and offshore.

• Home-based Agents - Through West at Home companies can increase staffing flexibility, improve quality and reduce costs.

• Business-to-Business Inside Sales Solutions - West Business Services help companies drive incremental sales, increase market share and strengthen relationships with their customers.

• Direct Response Solutions - West Direct delivers industry specific solutions designed to sell products and service to consumers responding to mass media advertisements.

• Receivables Management Solutions - West Asset Management helps businesses and institutions maximize their return on receivables at every stage of the recovery cycle.