When patients are pre-authorized for a procedure and insurance coverage is verified, it is likely there will be a balance due. When the procedure is done and the patient leaves your office, the odds of collecting decrease dramatically because you must bill the patient in arrears causing your business to have accounts receivables.
By using the software during the patient’s intake and insurance review, you can also get authorization to debit the balance from the patient’s account automatically. Moreover, you can personally work with the patient to set up a payment plan to fit their budget and timing all to occur automatically.
Set up easy and secure online payment options for your patients with a free personalized payment web page.
Some statistics show that 18%-28% of consumers prefer to make regular payments online. 27%-48% of consumers who are 30-60 days past due prefer to make payments online so they don’t have to speak to a ‘live’ person and go through the embarrassment or hassle of a call. This amount increases to 44%-69% preferring to pay online at 60-90+ days past due. Utilize free customized landing pages created by your processor so that patients can visit your branded website page and pay online. This saves your office labor costs, office supply costs as well as receivable and collection related costs.
New additional fields can customize credit card charges to eliminate billing errors and create stronger tracking if you use a billing service.
Has your collections department ever posted a patient’s credit card payment to the wrong patient account? Credit card processors are able to create customized fields in the charge process so that will never happen again. From this customization your team can add additional patient information meaningful to your practice so that reporting, insurance and tracking is simplified.
These same tools apply to billing services used by medical offices. Whether the billing and collections function is performed by your employees or you use the services of a billing company, making money starts at the front desk of your medical facility.
Get and stay compliant with the recently required FTC Red Flag Rules. The healthcare industry has new regulations on the private records of patients and their payment information. Some processors will create a Red Flags Rule compliance plan for your office that is easy to implement and maintain. There are tools available that will allow you to keep your patient’s credit card information on file through tokenization so reoccurring billing is easier and compliant.